1. Introduction
   Welcome to Zofra Pharmaceuticals. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains: what information we collect, how we use it, with whom we share it, and your rights in respect of that information. By accessing or using our website (https://zofrapharmaceuticals.com/), you agree to the terms of this Privacy Policy.
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3. Information We Collect
   We may collect the following categories of personal information:

• Contact information: such as your name, email address, phone number, company name when you fill out contact or inquiry forms.
• Technical information: your IP address, browser type and version, time zone, operating system, device identifiers, pages you visited, time spent on pages, how you interact with the website.
• Cookies and tracking technologies: we may use cookies, web-beacons, analytics tools to monitor website usage and to improve our services.
• Marketing & communication information: when you subscribe to our newsletter or contact us, we may record your preferences, and communications history.
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3. How We Use Your Information
   We use your personal information for the following purposes:

• To respond to your inquiries, provide information or services you request.
• To administer and improve our website, analyse usage statistics, detect and prevent fraud or abuse.
• To send you marketing communications (if you have opted in), such as newsletters, updates about our “products/services”.
• To comply with legal or regulatory requirements.
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4. Legal Basis for Processing
   Where required by applicable law (for example under EU General Data Protection Regulation (GDPR)), our legal basis for processing your personal information includes:

• Your consent (e.g., when you sign up for our newsletter).
• Performance of a contract or taking steps at your request before entering a contract (e.g., responding to an inquiry).
• Our legitimate interests (e.g., to improve our website, secure our systems) provided these are not overridden by your rights.
• Legal obligation.
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5. Sharing Your Information
   We may share your personal information with:

• Service providers and vendors who assist us in operating our website, conducting our business operations, delivering services (for example hosting providers, email marketing platforms, analytics providers).
• If required by law or regulatory authorities, to comply with a legal obligation or to protect our rights, our customers or the public.
• In the event of a merger, acquisition or sale of assets: your information may be transferred to the acquiring organization subject to confidentiality and data protection commitments.
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6. International Transfers
   Your information may be transferred to, and processed in, countries other than your own. When we do so, we ensure there are suitable safeguards in place (for example contractual clauses) to protect your privacy rights.
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8. Retention of Information
   We will keep your personal information for as long as necessary to fulfil the purposes for which it was collected, plus any additional period required by law. When we no longer need to keep your personal information, we will delete or anonymise it.
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10. Cookies and Tracking Technologies
    We use cookies and similar technologies to enhance your browsing experience, remember preferences, provide website functionality and track usage for analytics.
    You can control cookies via your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
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12. Your Rights
    Depending on your jurisdiction, you may have the following rights in respect of your personal information:

•   The right to access – request a copy of the information we hold about you.
•   The right to correct or update – ask us to rectify any inaccurate or incomplete information.
•   The right to erase – request deletion of your personal information where we have no lawful reason to keep it.
•   The right to restrict processing – ask us to limit how we use your information.
•   The right to object – object to our use of your information for direct marketing or other purposes.
•   The right to data portability – in applicable cases, receive your information in a structured, machine-readable format.
    To exercise any of these rights, please contact us at the address below. We may ask you to verify your identity before responding.
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10. Security
    We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, use, alteration or disclosure. However, no method of transmission over the Internet or electronic storage is 100 % secure.
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12. Children’s Privacy
    Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete that information.
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14. Links to Other Websites
    Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of those sites.
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16. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent revision. We encourage you to review the policy regularly. Your continued use of the website after the changes constitutes your acceptance of the updated policy.
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18. Contact Us
    If you have questions or complaints about this Privacy Policy or our data practices, please contact:
    
    Zofra Pharmaceuticals
    
    3, 2 & 2/1, 4th cross, Old Guddadahalli,
    Mysore Road, Bengaluru, India – 560026.
    
    Email: info@zofrapharmaceuticals.com
    
    Phone: 0761-8523-398
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Last Updated: 1/9/2025